Terms of service

We may retain the following submitted information: name, contact information including email address, demographic information such as postcode, preferences and interests and other information relevant to customer surveys and/or offers.

What we do with the information we gather: We use this information to understand your needs and provide you with better service. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Return and Refund Policy:
At Primary Choice Pharmacy and Medical Supply, we prioritize providing high-quality products and services to our customers. We understand that there may be situations where customers need to return or exchange items. This policy outlines the procedures and conditions for returns and refunds.
  1. Eligibility for Returns and Exchanges
Returns and exchanges are accepted for unused, unopened, and sealed products in their original packaging. Products that have been opened, used, or damaged after delivery are not eligible for return or exchange.
  1. Restocking Fee
Please note that a 25% restocking fee will be applied to all returns and exchanges. Exceptions may be made for products with manufacturer defects or those damaged during shipping.
  1. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, you may be eligible for a return or exchange. Please provide clear images of the defect or damage, along with a description of the issue, for verification purposes. Once verified, we will arrange for a return or exchange as appropriate.
  1. Personalized or Customized Products
Personalized or customized products cannot be returned or refunded, unless they arrive damaged or defective. If your personalized or customized item is damaged or defective, please follow the procedure outlined below to initiate a return or exchange.
  1. How to Initiate a Return or Exchange
To begin the return or exchange process, please visit our website at primarychoicerx.com and complete the "Contact Us" form. Include your order number, the reason for the return or exchange, and whether you prefer a refund or exchange. Our customer service team will guide you through the next steps.
  1. Return Shipping
Customers are responsible for the cost of return shipping, unless the product is defective, damaged, or incorrect upon arrival. In such cases, Primary Choice Pharmacy and Medical Supply will cover the return shipping costs.
  1. Refund Process
Once the returned product is received and inspected, we will process your refund, minus the 25% restocking fee (if applicable), within 7-10 business days. Refunds will be issued to the original payment method.
  1. Contact Us
If you have any questions or require assistance with your return or exchange, please reach out to us through the "Contact Us" form on our website or call our customer service team. We're here to help.
Thank you for choosing Primary Choice Pharmacy and Medical Supply! We appreciate your business and remain dedicated to providing you with quality products and exceptional customer service.